Thank you! We couldn’t have done it without our Volunteers!

Nearly 500 volunteers trained to become a Surveyor, to listen to seniors living in long-term care.

Applications are now closed.

The Volunteer Surveyor is responsible for respectfully engaging with residents in a conversation about their experience living in care.

The Volunteer Surveyor conducts structured interviews using a standardized survey with residents living at the Care Home. By working with a Care Home Champion, a Regional Engagement Lead, and the larger project team, the Volunteer Surveyor ensures that interviews are conducted in a consistent, safe,  and courteous manner.

The benefits to volunteering as a Surveyor:

Improve the quality of care and services our seniors receive.
  • Engage with seniors in a meaningful conversation about their experience living in the care home.
  • Opportunity to positively impact the care our seniors receive in long-term care.
Connect with others
  • Volunteering is a wonderful way to meet new people that share common interests and as a member of a large provincial team, you will strengthen the ties to your community, to your region, and to the province.
Gain experience
  • Be a part of person-centred care
  • Create a positive impact in our communities across B.C.
  • Increase your social, relationship, and communication skills with seniors.
  • Opportunity to gain and utilize leadership skills
  • Training for this position will teach you how to collect qualitative and quantitative data in a standardized manner.

Health and Safety

We must ensure that all residents, their loved ones, staff and volunteers are kept safe and feel comfortable throughout our survey process.  As such, all Volunteer Surveyors must meet the following infection and prevention and control criteria to conduct resident interviews in Care Homes.

  • Must be fully vaccinated against COVID-19 (2 doses), and
  • Must have received at least TWO COVID-19 boosters at least two weeks prior to being deployed to a Care Home, and
  • Must be willing to undergo a Rapid Antigen Test within 24 hours in advance of arriving for an onsite shift in a Care Home, and
  • Must be willing to follow PPE requirements, including but not limited to masking.
  • Must be vaccinated for Flu during the declared 2022-2023 Flu Season.

Requests for vaccination exemptions for Volunteer Surveyors cannot be accommodated at this time.  These requirements will remain in place until otherwise communicated and/or posted on this site.


  • Enjoy being with seniors
  • Patient, positive attitude, good listener, warm and friendly
  • Reliable and works well with others
  • Teachable, follows directions carefully
  • Computer literacy and regular access to email/internet, able to participate in a phone or video Zoom call.
  • Proficiency (reading, writing, speaking) in English is mandatory.
  • Proficiency in additional languages is an asset.

Please be aware that as part of the interview experience, you may be told about situations that are sad and/or the resident may cry or express other strong emotions that may be distressing to hear. Experience in handling emotional situations is an asset for this role.


  • 40 hours (including training) to be completed over a 6-8 week period.
  • Availability during weekdays and day time hours.  Volunteer shifts are typically 9 am – 12 pm and 1 pm – 4:30 pm.
  • Volunteers will be reimbursed for pre-approved out-of-pocket expenses such as parking and mileage.


Successful completion of comprehensive and interactive training:

  • A combination of virtual and in-person training modules will be provided.
  • Training will be provided in Zoom format and in numerous locations around B.C.
  • Orientation and on-going support will be provided
Download Volunteer Surveyor role description PDF

Thank you all who applied to volunteer across B.C..

The application process in now closed.


Were you a Volunteer Interviewer in 2016, 2017, 2022 or 2023?

We are excited to hear what you have been up to since we last connected!

Please click on the region you last volunteered in to connect to your volunteer profile. Select ‘I already have a User Name’ and enter your email used in the year you last volunteer with the OSA Long-Term Care Survey Project.

If you forgot your password, click on the ‘forgot password’ button and a new password will be sent to the email address connected to your MyVolunteerPage volunteer profile.

Maple Ridge, 
New Westminster, 
Pitt Meadows, 
Port Coquitlam, 
Port Moody, 
White Rock, 
and other communities
Williams Lake, 
Grand Forks, 
and other communities
Fort Nelson, 
Dawson Creek, 
Burns Lake, 
Prince George, 
Fort St. James, 
Haida Gwaii, 
Prince Rupert, 
and other communities
North Vancouver, 
West Vancouver, 
Sunshine Coast, 
Bella Coola, 
Powell River, 
and other communities
Greater Victoria, 
Gulf Islands, 
Campbell River, 
Courtenay , 
and other communities
The Volunteer Experience
"As a 20-year-old undergraduate, I have not gone through the challenges they met, and it is sometimes hard to put myself into their shoes. This voluntary experience, however, makes me see the world from someone else's perspective. I have learned to sympathize, and to cherish the things we have, and not take them for granted."