That’s a Wrap! of the 2022/23 OSA Every Voice Counts LTC Resident & Visitor Survey!

Implementing this survey was an incredible undertaking and would not have been possible without each and every one of our amazing volunteers who collectively contributed more than 20,000+ hours of their time. Surveyors conducted in-person interviews in the field from August 2022-2023 and gave a voice to more than 29,000 residents living in nearly 300 publicly-funded long-term Care Homes across the province.

Surveyors asked residents about their experience and their satisfaction with the quality of care and services they receive related to topics such as food, safety, homelike environment, respect from, responsiveness of and communication with staff, personal relationships, activities, impact of the pandemic on visitation and cultural safety. During the, on average, 1 hour interview, residents were invited to elaborate on their responses by adding any comments or stories they would like to share.

We want to give a very special shout-out to the:

139 ‘Parachute Surveyors’ who travelled extensively outside of their primary region to conduct surveys in another community,

48 Bilingual Surveyors conducted interviews with residents in one of 9 languages; Cantonese, Mandarin, Farsi, Punjabi, Italian, German, Polish, Korean, and English,

The 150+ Volunteer Surveyors who completed their 40 hour volunteer commitment,

The 35 Volunteer Surveyors who contributed 80 hours and doubled their 40 hour commitment,

The 13 Volunteer Surveyors who tripled their commitment and surveyed for over 120+ hours and,

The 10 Volunteer Surveyors who gave over 200+ hours of their time

We would like to recognize the people who helped us succeed:

A big thank you to the OSA Long-Term Care Survey Consultation Group comprised of representatives from long-term care homes, non-profit organizations, health care unions, Ministry of Health, health authority and OSA staff, R.A. Malatest & Associates, and resident and family councils.

We are thankful for the support we received from Providence Health Care’s Volunteer Resources team and the IPAC (Infection Prevention and Controls) team.

We are grateful too, for the care home leaders, operators, site champions and staff of each long-term care home who were vital in helping the surveying take place on the ground and assisting the volunteers, residents, and the project team.

On behalf of our entire project team, Thank you for your incredible contributions in ensuring every voice is heard.

Interested in volunteering to visit with seniors living in long-term care?  Inquire directly with care homes in your local community.

Learn More:

View the video about our volunteers and their experiences

Read the full report for the 2022/23 Every Voice Counts: Long-Term Care Resident and Visitor Survey

View the Office of the Senior’s Advocate Long-Term Care Survey Release Event