Resources for Volunteer Interviewers

Volunteer Interviewer Manual

This volunteer manual includes everything you need to know about being a Volunteer Interviewer with the BC Office of the Seniors Advocate’s Residential Care Survey.  You will be able to find information about the background of this project, the instruments used to create this survey, the role of volunteers, the interview process (how to conduct an interview), how to sign up for a shift and log in your hours as a volunteer as well as contact information to project leaders and information about safety and infection prevention and control.

Volunteer Interviewer Training Manual

During Your Volunteer Commitment: Using Better Impact

Here are also instructions specifically for volunteers to learn how to sign up for a volunteer shift and how to log your hours.

Signing Up for Shifts

Logging Volunteer Hours

During Your Volunteer Interviews: Your Role with the Side by Side Survey

Here is the information and instructions about using the Side by Side Survey, which is only completed in some facilities. This information package explains why the Side by Side Survey is included in the BC Office of the Seniors Advocate’s Residential Care Survey, the four steps to complete this survey and how to know when you, as a volunteer, need to complete this survey.

Information and Instructions about the Side by Side Survey

Slides from the Volunteer Interviewer Training Session

The slide deck includes all of the slides that you were shown in your one-day in-person training session for the BC Office of the Seniors Advocate’s Residential Care Survey. You will be able to find information about the background of this project, the instruments used to create this survey, the role of volunteers, the interview process (how to conduct an interview), how to sign up for a shift and log in your hours as a volunteer as well as contact information to project leaders and information about safety and infection prevention and control.

Volunteer Interviewer Training Slide Deck

Volunteer Training Videos

How to Conduct a Structured Interview
This is a video that will cover the essentials of conducting a Structured Interview with our residents. This video will also show you what you need to do as an interviewer when you encounter challenging situations throughout a resident interview.
Communicating with Residents with Dementia
This is a video that was developed with the Alzheimer Society of BC starring Jan Robson. This video provides our Volunteers Interviewers with knowledge and tools to engage with our residents in an effective and appropriate manner.
Infection Prevention and Hand Hygiene During Your Volunteer Commitment
This is a video about hand hygiene and infection prevention and control processes that you need to practice throughout your volunteer commitment. By following these processes you will keep yourself and our residents safe and healthy.
Veterans Rand 12 Item Health Survey (VR-12)
This is a video introducing the Veterans Rand 12 Item Health Survey (VR-12), an instrument used to measure health related quality of life and to estimate disease burden. In the BC Office of the Seniors Advocate's Residential Care Survey, the VR-12 asks questions about how an individual is feeling both physically and emotionally.